Customer Service Guide

Customer Service Guide

Welcome to TriTex Conchos online store. Everyone is welcome to shop here no matter if you do leather work as a hobby, or if you are a large manufacturer. If you are a business and would like to get wholesale prices, please fill out one of our wholesale applications  at  http://triggbrothers.com/apply.html. Once approved, you will receive a username and password.

Minimums

We do not have a minimum order on retail purchases..

Terms

To keep our prices down we do not offer open accounts to any business or person. We do accept PayPal payments. Even if you do not have a PayPal account, that is not a problem. You can still order from us. When you checkout it will ask if you have an account with PayPal. Just click yes or no. PayPal is one of the biggest and most reliable companies for credit card processing (http://www.paypal.com/).

Shipping

All orders instock will be shipped within 24-48 hours of receipt.

Returns

All returns must be authorized by TriTex, and shipped back prepaid within 3 days of receipt.  We will not accept returns on items that have been damaged or altered in any way; any sale items, special order items, specials, stocklots / overrruns, etc or scraps. We do not give any type of refund of funds.This includes, but not limited to, cash refunds, refunds / credit to credit cards, credit to paypal accounts, etc. We will exchange or credit your in store account.